IBM Support

When installing the Rational DOORS v9.4.0.1 or later database server, a "failed to start" error occurs

Technote (troubleshooting)


When you install the Rational DOORS version or later database server on a Windows 2008 server, a "failed to start" error might occur.


The following error is displayed during installation, when the service attempts to start:

"Error 1920. Service DOORS DB Server 9.4 failed to start."


Rational DOORS version

Windows Server 2008 SP1 64-bit

Resolving the problem

To resolve the problem, install the Rational DOORS client on the Windows server, then install the Rational DOORS database server on the same Windows server.

Document information

More support for: Rational DOORS

Software version:, 9.5,, 9.5.1,,

Operating system(s): Windows

Reference #: 1609604

Modified date: 06 September 2013