Temporary files created on the ClearQuest Web server might not be deleted

Technote (troubleshooting)


Problem(Abstract)

When using the IBM Rational ClearQuest Web client to upload attachments to records, a temporary file containing the associated description text is created on the ClearQuest Web server for each attachment. Sometimes, the temporary files are not deleted.

Symptom

Files with names similar to upload_xxxxx.temp continue to exist in a temporary directory on the ClearQuest Web server. The folder name and location for the temporary files depend on the product version:

  • For ClearQuest Versions 7.1.2.x and 8.0.0.x: 

    <CQWebProfileDir>\temp\dfltNode\server1\TeamEAR\cqweb.war


  • For ClearQuest Version 7.1.1:

    <RationalCommonDir>\CM\profiles\cmprofile\temp\dfltNode\server1\RationalClearQuestWeb\CQWebModule.war



Cause

ClearQuest creates one temporary file for each attachment that is uploaded by the web client to store the description, provided the description is not empty. These temporary files are not removed until the Websphere Application Server JVM runs the Garbage Collection process. The frequency at which the Garbage Collection process runs varies. The temporary files are removed by JVM as long as the ClearQuest Web server is running. If the ClearQuest Web server is stopped or crashes, some temporary files might not be deleted.

Resolving the problem

Manually delete temporary files, with names similar to upload_xxxxx.temp, in the following directory if the files are several days old:

  • For ClearQuest Versions 7.1.2.x and 8.0.0.x: 

    <CQWebProfileDir>\temp\dfltNode\server1\TeamEAR\cqweb.war


  • For ClearQuest Version 7.1.1:

    <RationalCommonDir>\CM\profiles\cmprofile\temp\dfltNode\server1\RationalClearQuestWeb\CQWebModule.war

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Document information


More support for:

Rational ClearQuest
Web Server (7.1)

Software version:

7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6, 7.1.2.7, 7.1.2.8, 8.0, 8.0.0.1, 8.0.0.2, 8.0.0.3, 8.0.0.4

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1609554

Modified date:

2012-11-29

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