IBM Support

File type icons are lost after sending an email to a mail system other than Connections Mail

Technote (troubleshooting)


Each file link has a file type icon. However, these icons are lost when an email is sent to an external mail system, such as Gmail or Hotmail.

After inserting file links in an email, if you send the email to a user that uses a mail system other than Connections Mail, the user receiving the email may see a broken icon or nothing where there should be a file type icon.


File type icons are implemented by image data URI. Some mail systems filter out image data URIs.

Resolving the problem

There is currently no work around. This issue has been reported to IBM Connections Mail development.

Document information

More support for: IBM Connections Mail

Software version: 1.0,, 1.3

Operating system(s): AIX, Linux, Windows

Reference #: 1609267

Modified date: 10 April 2013