IBM Support

The launchpad fails to open Mozilla Firefox 10 or later browser window

Troubleshooting


Problem

When you use a valid Mozilla Firefox version 10 or later browser, the launchpad.sh script does not launch the Firefox window that displays the main screen for the product installation process.

Symptom

When you run the ./launchpad.sh script from the root directory of the installation media, the following error messages are returned:
cp: cannot stat `/media/186826C8347EAE50/IBM/pkg/WPS70/inst/Linux64/launchpad/lib': No such file or directory
cp: cannot stat `/media/186826C8347EAE50/IBM/pkg/WPS70/inst/Linux64/launchpad/../jre': No such file or directory
/usr/bin/less

Cause

The Firefox version validation script launchpad/browser.sh script verified that the Firefox base version is between 1 and 9:

supportedFirefoxVersion()
{
case "$*" in
 *Firefox\ [1-9].*) return 0;;
 *Firefox/[1-9].*) return 0;;
 *Firefox*) return 1;;
 *rv:1.[7-9]*) return 0;;
 *rv:[2-9].*) return 0;;
 *rv:*) return 1;;
 Mozilla*\ 1.[7-9]*) return 0;;
 Mozilla*\ [2-9].[0-9]*) return 0;;
 *) return 1;;
esac
}

Environment

This problem was first observed with WebSphere Process Server V7.0 and Red Hat Enterprise Linux V6.3 64-bit. However, it can also occur with the IBM Business Process Manager V7.5 products and WebSphere Process Server Versions 6.2 and 6.1.2. It can probably occur on other UNIX-based operation systems when you use Firefox Version 10 or later.

Diagnosing The Problem

The following scenario illustrates the issue:

  1. The launchpad.sh script fails to launch the Firefox screen and display the product installation process main screen.

  2. The following message is returned:
    cp: cannot stat `/media/186826C8347EAE50/IBM/pkg/WPS70/inst/Linux64/launchpad/lib': No such file or directory

  3. A noBrowser.html X terminal displays a message that says that your browser is not supported.

Resolving The Problem

To resolve the issue, modify the launchpad/browser.sh of the installation media and add the following line:

 *Firefox\ 1[0-9].*) return 0;;
*Firefox\ 2[0-9].*) return 0;;

If you install the product from a DVD, first copy the full media into a temporary directory.

[{"Product":{"code":"SSQH9M","label":"WebSphere Process Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installer","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"7.0;6.2;6.1.2","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21608965

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