Troubleshooting
Problem
Rulesets library collection.xml isn't loaded error reported in Taskmaster Web
Symptom
Taskmaster Web reports an error when running rules or validations, the error states "rulesets library (collection.xml) isn't loaded" similar to the following screenshot:
Cause
Cause of this error is when the [dco] table of the admin database has a dco_id value that is not identical to the corresponding workflow name.
Resolving The Problem
- Open the admin database and then the [dco] table. The value listed inside the dco_id column should be identical to the first part of the dco_setup, and also identical to the workflow name listed inside Taskmaster Application Manager. This name should also be specified inside the \Datacap\<app>\dco_<workflow>\rules\collection.xml files.
For example, Flex contains the following default values:
dco_id = Flex
dco_setup = Flex@C:\Datacap\Flex\dco_Flex\Flex.xml
Taskmaster Application Manager:
collection.xml = <rsapp name="Flex">
- Make all values uniform across your configuration. Once finished, restart the Datacap Taskmaster Server Service to ensure that changes take effect and are not cached by Taskmaster Server. If all values specified are valid, then double-check file permissions for the application pool identity running Taskmaster Web, ensure that the error received is identical to that listed in the Symptom section of this Technote, and then engage IBM Support for further assistance as necessary.
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Document Information
Modified date:
17 June 2018
UID
swg21608708