Configuring floating license for Rational Business Developer from Installation Manager results in "The server is available, but does not serve license keys" error

Technote (troubleshooting)


Problem(Abstract)

Attempts to configure IBM Rational Business Developer with floating license from IBM Installation Manager results in the error "The server is available, but does not serve license keys".

Symptom

Steps to reproduce:

  1. Launch IBM Installation Manager from Start > All Programs > IBM Installation Manager > IBM Installation Manager > Manage Licenses.
  2. Select IBM Rational Business Developer from the product list
  3. Check the radio button for Configure Floating License Support.
  4. Click Next
  5. Accept the terms and conditions
  6. Error message would be noticed when clicking on Test Connection while adding the license server information


Cause

IBM Rational Business Developer package installed, is downloaded from the bundle name:

IBM Rational Developer for i for SOA Construction Activation and Rational Business Developer V7.5.1 and WAS Windows Multilingual eAssembly which contains the packages below.

  • IBM Rational Business Developer V7.5.1
  • IBM Rational Developer for i for SOA Construction V7.5 Activation Kit Windows
  • IBM Rational Application Developer for WebSphere V7.5 - WebSphere Application Server Test Environment V6.0
  • IBM Rational Application Developer for WebSphere V7.5 - WebSphere Application Server Test Environment V6.1
  • IBM Rational Application Developer for WebSphere V7.5 - WebSphere Application Server Test Environment V7.0

Resolving the problem

Procedure:

  1. Navigate to IBM Rational License Key Center website.

  2. Return the existing license file and regenerate the license file for IBM Rational Test Developer on System i for SOA Floating License Key.

    Notes:
    • In case the software downloaded is the base IBM Rational Business Developer bundle and the error shows up, please raise a PMR with the IBM Rational licensing support.

      Email to be sent to the following email address to create a PMR for IBM Rational Licensing Support:

      US: sw_support@us.ibm.com
      EMEA: sw_support_emea@nl.ibm.com
      India/AP: sw_support_ap@au1.ibm.com
    • IBM Rational Business Developer Floating License Key/Activation kit will not work in case the bundle software downloaded for IBM Rational Business Developer is from IBM Rational Test Developer on System i for SOA.

  3. Download and configure floating license keys in IBM Rational License Key Server

  4. Reactivate the floating license for IBM Rational Business Developer from IBM Installation Manager

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Document information


More support for:

Rational Business Developer
Licensing

Software version:

7.5, 7.5.1, 7.5.1.1, 7.5.1.2, 7.5.1.3, 7.5.1.4, 7.5.1.5, 7.5.1.6, 7.5.1.7, 7.5.1.8

Operating system(s):

Windows

Reference #:

1608470

Modified date:

2013-02-06

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