Agent for Microsoft Exchange Server 2010 shows no data for IS Mailbox

Technote (troubleshooting)


Problem(Abstract)

The Exchange Agent monitoring Exchange Server 2010 with Mailbox role installed does not show data for related workspaces.

Symptom

(5009465C.0006-37E8:kexactdir.cpp,3818,"RunProcess") Script output open failed: C:\IBM\ITM\TMAITM6_x64\logs\mbxstorestate2010.log


Cause

The issue can occur by missing registry values under

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\


Resolving the problem

1. Click Start menu and launch the Notepad.
2. Copy the text contents below to the Notepad and click Save as.
3. Save the file as the new.reg file.
4. Backup the whole computer registry file.
5. Double click the new.reg file and click Yes to import to the machine.

Here is the full text to be imported in the registry (please make sure the path prefixes are valid for your system, eg. C:\\Windows, C:\\Program Files, etc.)

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1]

"Install"=dword:00000001
"PID"="89383-100-0001260-04309"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\0409]

"Install"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PowerShellEngine]

"ApplicationBase"="C:\\Windows\\System32\\WindowsPowerShell\\v1.0"
"PSCompatibleVersion"="1.0, 2.0"
"RuntimeVersion"="v2.0.50727"
"ConsoleHostAssemblyName"="Microsoft.PowerShell.ConsoleHost, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=msil"
"ConsoleHostModuleName"="C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\Microsoft.PowerShell.ConsoleHost.dll"
"PowerShellVersion"="2.0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PowerShellSnapIns]

@=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PowerShellSnapIns\Microsoft.Exchange.Management.PowerShell.E2010]

"CustomPSSnapInType"="Microsoft.Exchange.Management.PowerShell.AdminPSSnapIn"
"ApplicationBase"="C:\\Program Files\\Microsoft\\Exchange Server\\V14\\bin"
"AssemblyName"="Microsoft.Exchange.PowerShell.Configuration, Version=14.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"
"Description"="Admin Tasks for the Exchange Server"
"ModuleName"="C:\\Program Files\\Microsoft\\Exchange Server\\V14\\bin\\Microsoft.Exchange.PowerShell.Configuration.dll"
"PowerShellVersion"="1.0"
"Vendor"="Microsoft Corporation"
"Version"="14.0.0.0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PowerShellSnapIns\Microsoft.Exchange.Management.PowerShell.Setup]

"CustomPSSnapInType"="Microsoft.Exchange.Management.PowerShell.SetupPSSnapIn"
"ApplicationBase"="C:\\Program Files\\Microsoft\\Exchange Server\\V14\\bin"
"AssemblyName"="Microsoft.Exchange.PowerShell.Configuration, Version=14.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"
"Description"="Setup Tasks for the Exchange Server"
"ModuleName"="C:\\Program Files\\Microsoft\\Exchange Server\\V14\\bin\\Microsoft.Exchange.PowerShell.configuration.dll"
"PowerShellVersion"="1.0"
"Vendor"="Microsoft"
"Version"="14.0.0.0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PowerShellSnapIns\Microsoft.Exchange.Management.Powershell.Support]

"CustomPSSnapInType"="Microsoft.Exchange.Management.Powershell.Support.SupportPSSnapIn"
"ApplicationBase"="C:\\Program Files\\Microsoft\\Exchange Server\\V14\\bin"
"AssemblyName"="Microsoft.Exchange.Management.Powershell.Support, Version=14.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"
"Description"="Support Tasks for the Exchange Server"
"ModuleName"="C:\\Program Files\\Microsoft\\Exchange Server\\V14\\bin\\Microsoft.Exchange.Management.Powershell.Support.dll"
"PowerShellVersion"="1.0"
"Vendor"="Microsoft Corporation"
"Version"="14.0.0.0"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PSConfigurationProviders]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PSConfigurationProviders\Microsoft.PowerShell]

"ApplicationBase"="C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\"
"AssemblyName"="System.Management.Automation, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=msil"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\ShellIds]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\ShellIds\Microsoft.PowerShell]

"ExecutionPolicy"="RemoteSigned"
"Path"="C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\powershell.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\ShellIds\ScriptedDiagnostics]

"ExecutionPolicy"="Unrestricted"

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Document information


More support for:

Tivoli Composite Application Manager for Microsoft Applications
Microsoft Exchange Server Agent - 5724B98EO

Software version:

6.2.2, 6.2.3

Operating system(s):

Windows

Reference #:

1608463

Modified date:

2013-07-15

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