Slowness opening Microsoft Office and PDF files on dynamic views

Technote (troubleshooting)


Problem(Abstract)

This technote explains why you may experience slowness when opening Microsoft Office or PDF files from an IBM Rational ClearCase dynamic view.

Symptom

You experience slowness (+10 sec) opening either Microsoft Office or PDF files that reside on a dynamic view.


Other files such as .txt, .cs and so on have a faster time opening.

Cause

This can be caused by 2 things:

  1. The wrong provider order.
  2. The WebClient service is trying to resolve the \\view path through a file:// address.

Environment

Windows client using dynamic views.

Diagnosing the problem

Place an Office or PDF file on a dynamic view and check if it is behaving slowly.

Resolving the problem

For cause 1


This is explained in the technote 1135684 About the Network Provider Order on Windows and ClearCase


Place MVFS as the top most in the provider order as described.

For cause 2

The WebClient service is trying to resolve the \\view path through a file:// address.
Disable this service from the Microsoft Windows services snap-in.

This is explained in the following Microsoft KB article as a workaround and also applies to Windows Vista, Windows 7 and Windows 2008:

You experience a delay when you use your Windows XP computer to log on to a domain or to connect to a network resource
http://support.microsoft.com/?kbid=832161

Disabling this service will cause disruption only if WEBDav is used to access files through HTTP.


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Document information


More support for:

Rational ClearCase
View: Dynamic

Software version:

7.0, 7.0.0.1, 7.0.0.2, 7.0.0.3, 7.0.0.4, 7.0.0.5, 7.0.0.6, 7.0.0.7, 7.0.0.8, 7.0.0.9, 7.0.1, 7.0.1.1, 7.0.1.2, 7.0.1.3, 7.0.1.4, 7.0.1.5, 7.0.1.6, 7.0.1.7, 7.0.1.8, 7.0.1.9, 7.0.1.10, 7.0.1.11, 7.0.1.12, 7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6, 7.1.2.7, 7.1.2.8, 8.0, 8.0.0.1, 8.0.0.2, 8.0.0.3, 8.0.0.4

Operating system(s):

Windows

Reference #:

1607603

Modified date:

2013-05-08

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