Troubleshooting
Problem
This technote explains why you may experience slowness when opening Microsoft Office or PDF files from an IBM Rational ClearCase dynamic view.
Symptom
You experience slowness (+10 sec) opening either Microsoft Office or PDF files that reside on a dynamic view.
Other files such as .txt, .cs and so on have a faster time opening.
Cause
This can be caused by 2 things:
- The wrong provider order.
- The WebClient service is trying to resolve the \\view path through a file:// address.
Environment
Windows client using dynamic views.
Diagnosing The Problem
Place an Office or PDF file on a dynamic view and check if it is behaving slowly.
Resolving The Problem
For cause 1
This is explained in the technote 1135684 About the Network Provider Order on Windows and ClearCase
Place MVFS as the top most in the provider order as described.
For cause 2
The WebClient service is trying to resolve the \\view path through a file:// address.
Disable this service from the Microsoft Windows services snap-in.
This is explained in the following Microsoft KB article as a workaround and also applies to Windows Vista, Windows 7 and Windows 2008:
You experience a delay when you use your Windows XP computer to log on to a domain or to connect to a network resource
http://support.microsoft.com/?kbid=832161
Disabling this service will cause disruption only if WEBDav is used to access files through HTTP.
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Document Information
Modified date:
16 June 2018
UID
swg21607603