TravelerUtil fails during new configuration with database server

Technote (troubleshooting)


Problem

During a new Traveler HA configuration, the connection set up to the database fails with an error "Error encountered while saving database configuration.
NotesException: Notes error: You cannot access portions of this document because
it is encrypted and was not intended for you, or you do not have the decryption
key."

The full error details are below:

travelerutil db set url=jdbc:sqlserver://sql servername:4330;databasename=TRAVELER user=LNTUsername pw=password


Using JDBC jar: C:\Notes\Traveler\lib\sqljdbc4.jar
Checking database connection to: jdbc:sqlserver://sqlservername:4330;database
name=TRAVELER
Connection successful.
Error encountered while saving database configuration.
NotesException: Notes error: You cannot access portions of this document because
it is encrypted and was not intended for you, or you do not have the decryption
key.
at lotus.domino.local.Document.Nencrypt(Native Method)
at lotus.domino.local.Document.encrypt(Unknown Source)
at com.lotus.sync.util.ConfigurationBackendDomino.setPasswordFields(Conf
igurationBackendDomino.java:835)
at com.lotus.sync.util.ConfigurationBackendDomino.setDB2pw(Configuration
BackendDomino.java:862)
at com.lotus.sync.util.OfflineUtilities.handleDB(OfflineUtilities.java:1
027)
at com.lotus.sync.util.OfflineUtilities.execute(OfflineUtilities.java:30
5)
at com.lotus.sync.util.OfflineUtilities.main(OfflineUtilities.java:2086)

Symptom

Administrator is unable to connect Traveler HA to the back end database.

Cause

LotusTraveler.nsf is incorrect.

Resolving the problem

Shut down the Domino server.

Delete the LotusTraveler.nsf

Start the Domino server and allow it to recreate the database. Be sure that the Lotus Traveler task starts.

Stop the Domino server

Run the command again.

This should resolve the problem.


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Document information


More support for:

IBM Notes Traveler
Installation

Software version:

8.5.3

Operating system(s):

Windows

Software edition:

Edition Independent

Reference #:

1607524

Modified date:

2013-07-23

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