Technote (troubleshooting)
Problem
During a new Traveler HA configuration, the connection set up to the database fails with an error "Error encountered while saving database configuration.
NotesException: Notes error: You cannot access portions of this document because
it is encrypted and was not intended for you, or you do not have the decryption
key."
The full error details are below:
| travelerutil db set url=jdbc:sqlserver://sql servername:4330;databasename=TRAVELER user=LNTUsername pw=password Using JDBC jar: C:\Notes\Traveler\lib\sqljdbc4.jar Checking database connection to: jdbc:sqlserver://sqlservername:4330;database name=TRAVELER Connection successful. Error encountered while saving database configuration. NotesException: Notes error: You cannot access portions of this document because it is encrypted and was not intended for you, or you do not have the decryption key. at lotus.domino.local.Document.Nencrypt(Native Method) at lotus.domino.local.Document.encrypt(Unknown Source) at com.lotus.sync.util.ConfigurationBackendDomino.setPasswordFields(Conf igurationBackendDomino.java:835) at com.lotus.sync.util.ConfigurationBackendDomino.setDB2pw(Configuration BackendDomino.java:862) at com.lotus.sync.util.OfflineUtilities.handleDB(OfflineUtilities.java:1 027) at com.lotus.sync.util.OfflineUtilities.execute(OfflineUtilities.java:30 5) at com.lotus.sync.util.OfflineUtilities.main(OfflineUtilities.java:2086) |
Symptom
Administrator is unable to connect Traveler HA to the back end database.
Cause
LotusTraveler.nsf is incorrect.
Resolving the problem
Shut down the Domino server.
Delete the LotusTraveler.nsf
Start the Domino server and allow it to recreate the database. Be sure that the Lotus Traveler task starts.
Stop the Domino server
Run the command again.
This should resolve the problem.
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