Installation or upgrade of Rational ClearQuest, Rational ClearCase and RequisitePro fails with MSI error 1603
Installation or upgrade of IBM Rational ClearQuest (CQ), IBM Rational ClearCase (CC) or IBM Rational RequisitePro (ReqPro) versions 22.214.171.124 - 126.96.36.199 or later fails with the error message "status=1603" when the installer tries to install the Global Security Kit (GSKit) package.
The IBM Installation Manager install operation fails with an error similar to the following:
Error occurred in phase: install
SU: ibm.gskit7 7.1.1006.0000-7-1-1-06-00-2011B-D110330
IU: ibm.gskit7.iu 999.999.999.-801196304->999.999.999.890104693
Message: Error executing "C:\Windows\system32\msiexec.exe" operation
See agent output log for more information: C:
In the installation log, the cause of the failure is Microsoft Installer (MSI) error code 1603. If the MSI log (gsk7install.log) was captured, users might also notice the following messages in the MSI log:
: Failed to create script engine...
1: Script Handler initialization failed, error = 0x0
followed by this text:
Action start 18:18:00: GSKQueryInstallPath.
1: f1: Function failed, the user might cancel the installation.
CustomAction GSKQueryInstallPath returned actual error code 1603 (note this may
not be 100% accurate if translation happened inside sandbox)
Action ended 18:18:00: GSKQueryInstallPath. Return value 3.
Note: The default location for the MSI log is in the defined %TEMP% directory.
The MSI installer for the GSKit MSI package has an issue handling certain conditions on Windows 7 platforms.
This issue was identified as a product defect and logged under APAR PM69850
Windows 7, both 32-bit and 64-bit
Resolving the problem
This issue has been resolved in version 8.0.x of Rational ClearQuest, Rational ClearCase and in version 7.1.3.x of Rational RequisitePro.
IMPORTANT: Before applying the workaround, it is strongly recommended to migrate the product to 8.0.x of Rational ClearQuest, Rational ClearCase or 7.1.3.x of Rational RequisitePro, since this is the best way to fix the problem.
If the update is the only way you can proceed, then you must contact IBM Support to receive a step by step guidance to resolve the problem, otherwise you can attempt to uninstall and cleanly re-install your product as the next bullet describes it.
- Clean Install
The machine must be completely "clean" before the installation; if previous installs have been performed, you must follow these steps to ensure a clean state of the machine before you proceed with the installation:
|Software Development||Rational RequisitePro||Installation||Windows||188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52|
|Software Development||Rational ClearCase||CCRC WAN Server||Windows||184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206|
More support for:
Software version: 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11
Operating system(s): Windows
Reference #: 1607513
Modified date: 22 March 2016