EX Mailbox details attribute data collection

Technote (troubleshooting)


Problem(Abstract)

Exchange agent does not show data for Mailbox details attribute group.
or
Exchange agent show wrong data for Mailbox details attribute group

Cause

Exchange agent reads data directly from MailBox_Details.log located in agent logs directory. If Mailbox Details is not enabled in 1st tab of agent configuration window and MailBox_Details.log exists then agent will collect old data

Resolving the problem

Make sure that "Enable Mailbox Details" is set to YES in 1st tab of agent configuration window and that MailBox_Details.log file is created at agent startup.

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Document information


More support for:

Tivoli Composite Application Manager for Microsoft Applications

Software version:

6.2.2, 6.2.3

Operating system(s):

Windows 2003 server, Windows 2008 server

Reference #:

1607348

Modified date:

2012-08-20

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