Exporting Phonebook and Call History

Technote (FAQ)


Question

How can you export or backup the Sametime Unified Telephony (SUT) Phonebook and Call history in a Sametime client?

Cause

Currently, there is no way of exporting or backing up your Sametime Phonebook or call history data from the Sametime client user interface (UI).

Answer

You can use a manual procedure for export or backup of SUT Phonebook and Call history. The phonebook data is separate from the contact list (buddy list) data. Copy or back up the files contacts.xml and callhistory.xml to preserve this data.

The contacts in the phonebook are stored in an XML file called contacts.xml. The typical paths are as follows:

Windows XP C:\Documents and Settings\<user>\Application Data\Lotus\Sametime\.metadata\.plugins\com.ibm.collaboration.realtime.contact.storage

(Note: By default, the application data folder is hidden; you can manually type in the path if you wish to leave the folder hidden.)
Windows 7 and Windows Vista C:\Users\<user>\AppData\Roaming\Lotus\Sametime\.metadata\.plugins\com.ibm.collaboration.realtime.contact.storage
Mac OS X or Linux /Users/<user>/Lotus/Sametime/.metadata/.plugins/com.ibm.collaboration.realtime.contact.storage

The call history data is in callhistory.xml, typically located as follows:

Windows XP C:\Documents and Settings\user_name\Application Data\
Lotus\Sametime\.metadata\.plugins\com.ibm.collaboration.realtime.
telephony.sut.callhistory

Note: By default, the application data folder is hidden; you can manually type the path if you wish to leave the folder hidden.
Windows 7 and Windows Vista C:\Users\user_name\AppData\Roaming\Lotus\Sametime\
.metadata\.plugins\com.ibm.collaboration.realtime.telephony.sut.
callhistory
Mac OS X or Linux /Users/user_nam/Lotus/Sametime/.metadata/.plugins/
com.ibm.collaboration.realtime.telephony.sut.callhistory

To use this data on another computer, copy the files to the same location on that computer.

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Document information


More support for:

IBM Sametime Unified Telephony
Phonebook

Software version:

8.5.1, 8.5.1.1, 8.5.1.2, 8.5.2

Operating system(s):

Linux, Mac OS X, Windows

Reference #:

1606995

Modified date:

2014-07-11

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