IBM Support

7.5 - Email Listener Not Working for IMAP After Upgrade

Troubleshooting


Problem

Customer upgraded from 7.1.x to version 7.5 and now they can't authenticate their IMAP email listener configuration.

Symptom

After implementing the java mail debug property as outlined in Lifting the Hood on JavaMail Communications document in the developerworks site: See link below.


The following error appears in the logs.
[ERROR] [MXServer] [CID-CRON-54239] Encountered error processing e-mails from mail server.
javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at javax.mail.Service.connect(Service.java:105)
at psdi.common.emailstner.EmailListnerTask.readMessagesFromMailServer(EmailListnerTask.java:628)
at psdi.common.emailstner.EmailListnerTask.performTask(EmailListnerTask.java:266)
at psdi.common.emailstner.EmailListnerCron.cronAction(EmailListnerCron.java:49)
at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:1569)
at psdi.server.CronTaskManager.access$400(CronTaskManager.java:87)
at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:2135)


Cause

In latest versions of Websphere 7 vs Websphere 6 the JavaMail API changed.

Resolving The Problem

To resolve the problem a new System Property was added. The new property
mail.imap.auth.plain.disable=true was added and along with a restart of the application server, the problem is resolved. The Live Refresh does appear to be functional, but in this case a Server Restart was required.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"E-Mail Listener Config","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21606842