Clicking on test case "Run" or "Close and show results" button on the Execution tab of RQM results in "TypeError: this._parentInfo is null" error

Technote (troubleshooting)


Problem(Abstract)

Attempts to click on the test case "Run" or the "Close and show results" button on the Execution tab of IBM Rational Quality Manager (RQM) shows an unwanted popup message.

Symptom

When the test case "Run" or the "Close and show results" button on the Execution tab of IBM Rational Quality Manager is clicked, it shows an unwanted pop-up message.

Steps to Reproduce:

  1. Open the test execution tab in RQM
  2. Click on the "Run" button or the "Close and shows results" button after test execution
Expected result: Successful transition to next relevant screen

Actual result: An unwanted pop-up message is shown with a message as "TypeError: this._parentInfo is null"

Cause

Browser environment issues.

Resolving the problem

Apply the following steps to resolve this issue:

  1. Open the browser
  2. Clear the browser cache

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Document information


More support for:

Rational Quality Manager
WebUI

Software version:

3.0.1.1, 3.0.1.2, 3.0.1.3

Operating system(s):

Windows

Reference #:

1606337

Modified date:

2012-08-03

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