IBM Support

Unable to view Maximo InfoCenter Help

Question & Answer


Question

How can Maximo 7.5 Help be made visible?

Answer

In some instances of Maximo, the help produces a 500 error with the following errors in the System.out log file:

Current Java 2 Security policy reported a potential violation of Java 2 Security Permission. Refer to the InfoCenter for further information.

Permission:Files\IBM\WebSphere\AppServer\profiles\ctgAppSrv01\temp\ctgNode01\MXServer\MXIEHS\maximoiehs.war\eclipse : Access denied (java.io.FilePermission C:\Program Files\IBM\WebSphere\AppServer\profiles\ctgAppSrv01\temp\ctgNode01\MXServer\MXIEHS\maximoiehs.war\eclipse read)



To resolve this problem, please do the following:

1) Log into the Webpshere Console. Expand the Security Pane – click on the Global Security option:



2) Uncheck the 'Use Java 2 Security to restrict application access to local resources':



3) Save the changes. Restart the Application Server.
4) Log back into Maximo and test the Help:

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"All Editions","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21605832