IBM SmartCloud APM UI 7.5 - dashboard window is empty

Technote (troubleshooting)


Problem(Abstract)

Launching SmartCloud APM UI via the 'Launch' button available from TIP console, a new browser window titled "APM Dashboard" appears, but is empty.

Symptom

"APM dashboard" GUI window appears, but is blank, empty, and does not contain any information.


Cause

Possible cause is that the currently in use internet browser version is not correct.

Environment

SmartCloud Application Performance Management, ITCAM for Tx, ITCAM for AD, ITCAM Managers products.

Diagnosing the problem

Check APM UI console from Tivoli Integrated Portal GUI console, using another system and/ or another internet browser type and version.

Resolving the problem

SmartCloud Application Performance Management v7.5 supports following internet browsers :


- Internet Explorer version 9
- Firefox version 10 and Extended Support Release (ESR)


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM SmartCloud Application Performance Management IBM SmartCloud Application Performance Management UI 7.5.0

Product Alias/Synonym

SmartCloud Application Performance Management User Interface

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Document information


More support for:

Tivoli Composite Application Manager for Transactions

Software version:

7.3

Operating system(s):

AIX, AIX 6.1, AIX 64bit, Linux, Solaris, Windows

Reference #:

1605772

Modified date:

2013-01-29

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