IBM Support

Invalid or missing password errors

Technote (troubleshooting)


Optim clients attempting to run requests on a unix server report invalid or missing password errors.


PR0SVER trace file shows invalid or missing password error on connection to database.


The customer name, formal customer name, or license key do not match between Windows client and the pstserv.cfg file on the server.


This may occur to Optim running on AIX, Linux, Sun or HP Unix machines. This could also occur for any database: DB2, Oracle, Sybase, Informix, or Teradata.

pstlogon and/or dbaliaslogon in pstserv.cfg will be set to client

Resolving the problem

Ensure the Customer name, Formal Customer name, Customer ID and License Key match what was provided in the Optim License.

If the 'customername' and 'customerformalname' in the pstlocal and pstserv files on the UNIX/LINUX server match with what has been provided on Windows in the Optim Configuration GUI -- OPTIONS --COMPANY NAME screen, then check if multiple DBALIAS definitions have been created for the same database, if yes drop all DBALAIS definitions for the database and then create just one.

Related information

A simplified Chinese translation is available

Document information

More support for: Optim

Software version: 8.1

Operating system(s): AIX, HP-UX, Linux, Solaris

Reference #: 1605708

Modified date: 26 June 2014