IBM Support

An administrator is unable to reassign tasks through the Process Portal for IBM Business Process Manager (BPM)

Troubleshooting


Problem

In an attempt to reassign tasks as an administrator through Process Portal, you see the option, but it is disabled.

Cause

You expect that the manager of a group can reassign tasks that belong to a user of the same group that the manager manages. The manager can reassign tasks from the My Team Performance scoreboard, but cannot reassign them from search.

Diagnosing The Problem

To reproduce the issue, complete the following steps:

  1. Create process groups with workers.
  2. Add the process groups to the business process definition and add an activity with it.
  3. Start the business process definition.
  4. Start the task to assign the task to a worker.
  5. Open Process Portal as a manager.
  6. Click Show Search.
  7. Enter search conditions as follows: Assigned to user, equals, Worker
  8. Select Organize by Task.
  9. Click Search to get all tasks for Worker.
  10. Select the task and try to click the reassign button.

The reassign button is disabled.

Resolving The Problem

To workaround this problem, reassign tasks from the My Team Performance scoreboard.

[{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Process Portal","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5.1;7.5.0.1;7.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Process Portal","Platform":[{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5.1;7.5.0.1;7.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Process Portal","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5.1;7.5.0.1;7.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21605686

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