SmartCloud APM UI 7.5 prereqs - TIP 2.2 fp07 installation fails

Technote (troubleshooting)


Problem(Abstract)

Attempting to install TIP 2.2 fixpack 07 (using 2.2.0-TIV-TIP-Windows32-FP0007 package) on Windows TIP 2.2.0.0 server fails.

Symptom

IBM SmartCloud APM UI V7.5 prerequisites Tivoli Integrated Portal V2.2.0.7; If your current TIP version is 2.2.0.0 you need to install TIP 2.2 fixpack0007 first, prior to IBM SmartCloud APM UI


Cause

Possible cause is that the TIP WAS embedded file <TIP HOME>/bin/WASServiceMsg.dll is locked, and can't be overwritten during fp0007 installation, although TIP server service has been stopped prior to attempting TIP 2.2 fp07 installation.

Environment

Windows, IBM Smart Cloud Application Performance Management and APM UI, Tivoli Integrated Portal, ITCAM for Transactions, IBM Tivoli Composite Application Manager products.

Diagnosing the problem

1. Check the content of C:\Documents and Settings\<user>\TIPFPInstaller-00.log for error similar to :

SEVERE : Raw Exception in DeploymentPlanProcessor.process(INSTALL): COIEventType.ERROR reported (from com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl.install)

FINER : THROW (from com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl.install)

Caused by: com.ibm.ac.coi.ext.ia.COIWrapperException: COIEventType.ERROR reported
...
...
Caused by: com.ibm.ac.coi.api.exception.DeploymentPlanExecutionException: One or more Machine Plans within the DeploymentPlan failed. Failure count = 1

2. Check the content of the file <TIP HOME>/logs/fix.WAS_FP_PAK.install.err for error similar to :

com.ibm.ws.install.ni.framework.NIFException: The (bin/WASServiceMsg.dll) file cannot be replaced. If the file is being used by another process, stop that process or service , and run the update again. If this error occurs on Microsoft Windows operating systems, then set all WebSphere-related system services to manual startup, and reboot the system. An example of a WebSphere service on Microsoft Windows operating systems is any service that is named IBM WebSphere Application Server
at com.ibm.ws.install.ni.framework.install.NIFPackageApplicationPlugin.performUpgrade(NIFPackageApplicationPlugin.java:600)
...
...
Caused by: com.ibm.ws.install.ni.framework.fileactions.NIFFileActionIOException: The (bin/WASServiceMsg.dll) file cannot be replaced. If the file is being used by another process, stop that process or service , and run the update again. If this error occurs on Microsoft Windows operating systems, then set all WebSphere-related system services to manual startup, and reboot the system. An example of a WebSphere service on Microsoft Windows operating systems is any service that is named IBM WebSphere Application Server.
at com.ibm.ws.install.ni.framework.fileactions.ReplaceFileActionPlugin.execute(ReplaceFileActionPlugin.java:109)


Resolving the problem

-Make sure TIP Windows service is stopped (service is named "Tivoli Integrated Portal-V2.2_TIPProfile_Port_1631) and in manual mode as startup type.

- rename current bin/WASServiceMsg.dll file as bin/WASServiceMsg-Origin.dll file for example.

- reboot your system

- install TIP 2.2 fp07 again

This should allow the deployment of new bin/WASServiceMsg.dll file as part of TIP 2.2 fp07 installation.


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM SmartCloud Application Performance Management IBM SmartCloud Application Performance Management UI 7.5.0

Product Alias/Synonym

ITCAM ITCAM for Transactions ITCAMforTx ITCAM4T

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Document information


More support for:

Tivoli Composite Application Manager for Transactions

Software version:

7.3

Operating system(s):

Windows

Reference #:

1605312

Modified date:

2013-01-09

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