When Internet Explorer V9 is used to display a document in Case Manager Client Viewer, minimizing any widget on Work Details or Case Details page makes the Viewer become blank

Technote (troubleshooting)


Problem(Abstract)

In Microsoft Internet Explorer V9, if you have a document displayed in the Viewer widget and you minimize any other widget, the Viewer stops displaying content and becomes blank.

Symptom

This issue occurs in Case Manager Client V5.1.x on Microsoft Internet Explorer V9. If you display a document in the Viewer widget on the Work Details or Case Details page and then you minimize any other widget on the page, such as the Attachment widget, the Viewer becomes blank and the document is no longer displayed.


Environment

Microsoft Internet Explorer V9 browser only. The problem does not occur on Microsoft Internet Explorer V8 or, any release of Mozilla Firefox.

Resolving the problem

To recover and display the document in the Viewer widget, click on the link for that document in the Attachment or Case Info > Documents widget again.

Product Alias/Synonym

ICM

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Document information


More support for:

Case Manager
Case Manager Client

Software version:

5.1.0, 5.1.1

Operating system(s):

AIX, Linux, Linux on System z, Solaris, Windows

Software edition:

All Editions

Reference #:

1605193

Modified date:

2013-06-13

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