Connecting to the server has been temporarily disabled with Admin Mode Off

Technote (troubleshooting)


Problem(Abstract)

Received BMXAA3851E even though admin mode is NOT on

Symptom

Cannot log into Maximo


Cause

Another thing that can cause this issue other then Admin Mode being on, is the database server running out of space. This causes the insert into logintracking to fail on the initial attempt and prompts you with the following message.

BMXAA3851E: Connecting to the server has been temporarily disabled


Diagnosing the problem

To see if database server space is an issue review your WebSphere system out logs for the following message after trying to log in.

"0000003c SystemOut O 09 Jul 2012 15:55:50:032 [ERROR] BMXAA4211E - Database error number 1105 has occurred when operating on LOGINTRACKING LOGINTRACKINGID=631,598.
[MAXIMO]Could not allocate space for object 'dbo.logintracking'.'logintracking_ndx' in database 'MAXIMO' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup."


Resolving the problem

To resolve this issue follow the steps in the error message.

1. Check your Database Server's disk space, if it is full clear up enough space to allow for growth of the database.

2. If there enough disk space on the server you will want to check your PRIMARY file group and ensure the data and log files are set for auto growth

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management Tivoli Service Request Manager 7.1, 7.1.2, 7.2, 7.2.1
Systems and Asset Management Tivoli Asset Management for IT 7.1, 7.1.1, 7.1.2, 7.2, 7.2.1, 7.2.2
Systems and Asset Management Tivoli Change and Configuration Management Database 7.1.1, 7.1.2, 7.2, 7.2.1, 7.2.2

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Document information


More support for:

IBM Maximo Asset Management
Maximo Login

Software version:

7.1.1, 7.5

Operating system(s):

Platform Independent

Reference #:

1601047

Modified date:

2013-06-14

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