Launching Rational ClearQuest Web client results in "Restricted Mode" error

Technote (troubleshooting)


Problem(Abstract)

Attempts to launch IBM Rational ClearQuest Web client results in the error "Restricted Mode".

Cause

The IBM Rational License Key Server is pointing both to rational_server_perm.dat, and rational_server_temp.dat file and the server name is typed in all upper case in rational_server_perm.dat, all lower case in rational_server_temp.dat

For example:

SERVER.DOMAIN.COM and server.domain.com


Resolving the problem

Apply the following steps to resolve this issue:


  1. Open the rational_server_temp.dat file in edit mode

  2. Change the server name from Lower case to Upper case as in the rational_server_perm.dat

    Example:
      • From server.domain.com
      • To SERVER.DOMAIN.COM

  3. Save the rational_server_temp.dat file and Close

  4. Restart the Flexlm license server services.

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Document information


More support for:

Rational ClearQuest
Licensing

Software version:

7.0, 7.0.1, 7.0.1.1, 7.1, 7.1.1, 7.1.1.1, 7.1.1.2, 8.0

Operating system(s):

Windows

Reference #:

1600683

Modified date:

2012-07-11

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