Attempts to launch IBM Rational ClearQuest Web client results in the error "Restricted Mode".
The IBM Rational License Key Server is pointing both to rational_server_perm.dat, and rational_server_temp.dat file and the server name is typed in all upper case in rational_server_perm.dat, all lower case in rational_server_temp.dat
SERVER.DOMAIN.COM and server.domain.com
Resolving the problem
Apply the following steps to resolve this issue:
- Open the rational_server_temp.dat file in edit mode
- Change the server name from Lower case to Upper case as in the rational_server_perm.dat
- From server.domain.com
- To SERVER.DOMAIN.COM
- Save the rational_server_temp.dat file and Close
- Restart the Flexlm license server services.