Internet Explorer APPCRASH at start performance test recorder against Siebel

Technote (troubleshooting)


Problem(Abstract)

Attempts to start the IBM Rational Performance Tester (RPT) recorder by opening the Siebel URL through Internet Explorer result in APPCRASH of IEXPLORER.EXE.

Symptom

Internet Explorer 8.0 seem to crash when launching Siebel v8.1.1 web application.

Error detail


    Problem Event Name: APPCRASH

    Application Name: IEXPLORE.EXE

    Application Version: 8.0.7601.17514

    Application Timestamp: 4ce79912

    Fault Module Name: SiebelAx_HI_Client_21233.dll

    Fault Module Version: 8.1.1.6

    Fault Module Timestamp: 4e83b560

    Exception Code: c0000005

    Exception Offset: 000aefe8

    OS Version: 6.1.7601.2.1.0.256.4

    Locale ID: 2057

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



Cause

The cause is unknown.

Environment

MS Internet Explorer 8.0

IBM Rational Performance Tester 8.2.1.5

MS Windows 7 (32 bit)


Resolving the problem

  1. Open MS Internet Explorer.

  2. Click on Tools > Internet Options > Security > Trusted Sites > Sites.

  3. Specify the servers (hosts) as belonging to the Trusted Sites.




  4. Click on Close to confirm.

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Document information


More support for:

Rational Performance Tester
Record / Author tests

Software version:

8.2, 8.2.1, 8.2.1.1, 8.2.1.2, 8.2.1.3, 8.2.1.4, 8.2.1.5

Operating system(s):

Windows

Reference #:

1600582

Modified date:

2013-07-24

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