Technote (FAQ)
This document applies only to the following language version(s):
English
Question
How can I ascertain the problem and start trouble shooting?
Answer
This chapter provides information to help you diagnose problems that have an impact on Tivoli(R) License Compliance Manager infrastructure elements. Diagnosis information is divided into the following categories.
Planning, Installation and Configuration.
http://pic.dhe.ibm.com/infocenter/tivihelp/v3r1/index.jsp?topic=%2Fcom.ibm.tlcm.doc%2Ftlcm_planinconf%2Fplan_install_config_intro.html
Catalog management.
http://pic.dhe.ibm.com/infocenter/tivihelp/v3r1/index.jsp?topic=%2Fcom.ibm.tlcm.doc%2Ftlcm_catman%2Fcat_man_intro.html
Commands and command line interface
http://pic.dhe.ibm.com/infocenter/tivihelp/v3r1/index.jsp?topic=%2Fcom.ibm.tlcm.doc%2Ftlcm_commands%2Fcliintro.html
Problems are categorized according to the situation in which the symptom becomes visible. The cause of the problem and its solution might be in a different infrastructure element, for example, a report might not include expected data because of a problem with the database or the agent.
Each problem listed includes at least one possible cause and solution. In some cases, the recommended action is to contact IBM(R) Software Support. Contacting IBM Software Support explains how to contact IBM Software Support and what information to prepare beforehand.
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