Installation IBM Rational Insight on Linux results in error CRIMA1076E

Technote (troubleshooting)


Problem(Abstract)

Attempts to install IBM Rational Insight on RedHat Linux fail with the error message
CRIMA1076E: Error executing ".../AppServer/bin/wasservice.sh" operation during the Report Server component deployment.

Symptom

IBM Installation Manager shows the following message.

Installation failed.

Error during "install" phase:

CRIMA1076E: Error executing "[Rational Insight Installation Folder]/AppServer/bin/wasservice.sh" operation (status=1).

See agent output log for more information: /var/ibm/InstallationManager/logs/native/YYYYMMDD_HHMMa.log

Cause

Cause #1

The server name contains a dash in the domain name.

The following defect record exists in IBM WebSphere Application Server Express.

PK87699: PROFILE CREATION FAILS WHEN USING A HOST NAME THAT CONTAINS A dash


Cause #2


A previous installation of Rational Insight was not uninstalled according to the uninstall procedure. See the following Rational Insight Information Center article: Uninstalling Rational Insight.
The service that starts IBM WebSphere Application Server is still present. Now the installation fails when you attempt to create a service with the same name.

Environment

The installation made in Linux

Resolving the problem

Cause #1

WORKAROUND
Add the IP and hostname to the /etc/hosts file.

You can either add the host name to the end of the 127.0.0.1 line or add in a line with the external hostname.


Cause #2


Consider the following steps.

  1. Get the name of the service with the following command from Linux command line.

    chkconfig --list | grep insight

  2. Delete the service with this command:

    chkconfig --del <name of the service>

  3. Reboot the computer.

  4. Install Rational Insight.

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Document information


More support for:

Rational Insight
Cognos Business Intelligence Server

Software version:

1.1

Operating system(s):

Linux

Reference #:

1600145

Modified date:

2012-10-24

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