Attempts to install IBM Rational Insight on RedHat Linux fail with the error message
CRIMA1076E: Error executing ".../AppServer/bin/wasservice.sh" operation during the Report Server component deployment.
IBM Installation Manager shows the following message.
Error during "install" phase:
CRIMA1076E: Error executing "[Rational Insight Installation Folder]/AppServer/bin/wasservice.sh" operation (status=1).
See agent output log for more information: /var/ibm/InstallationManager/logs/native/YYYYMMDD_HHMMa.log
The server name contains a dash in the domain name.
The following defect record exists in IBM WebSphere Application Server Express.
PK87699: PROFILE CREATION FAILS WHEN USING A HOST NAME THAT CONTAINS A dash
A previous installation of Rational Insight was not uninstalled according to the uninstall procedure. See the following Rational Insight Information Center article: Uninstalling Rational Insight.
The service that starts IBM WebSphere Application Server is still present. Now the installation fails when you attempt to create a service with the same name.
The installation made in Linux
Resolving the problem
Add the IP and hostname to the /etc/hosts file.
You can either add the host name to the end of the 127.0.0.1 line or add in a line with the external hostname.
Consider the following steps.
- Get the name of the service with the following command from Linux command line.
chkconfig --list | grep insight
- Delete the service with this command:
chkconfig --del <name of the service>
- Reboot the computer.
- Install Rational Insight.