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myfilegateway UI displays the blank page when user authentication is done via SSO.

Technote (troubleshooting)


Problem(Abstract)

myfilegateway UI displays the blank page when user authentication is done via SSO. SSO authentication is done via Apache Reverse proxy.

Symptom

Issue with Internet Explorer only. No issues with firefox.


Resolving the problem

Set the following settings in Internet Explorer:

Tools -> Internet options -> Advanced -> Under Security, check the option "Allow active content to run in files on my computer.

Document information

More support for: Sterling File Gateway
Maintenance

Software version: 2.2

Operating system(s): Platform Independent

Software edition: Standard

Reference #: 1600000

Modified date: 2013-05-24