Supportability Q&A about Lotus Notes and OS X 10.8.x

What versions of Lotus Notes are supported on Apple's OS X 10.8.x Mountain Lion?
Both a Notes 8.5.3 slipstream and Interim Fix 1 for Notes 8.5.3 Fix Pack 2 introduce support for OS X 10.8.x. The same support is included in Notes 8.5.3 Fix Pack 3 (released November 2012) and the same support will be included in all future Notes releases.

The updated installer will replace "Notes" in the Applications folder with "Lotus Notes". Refer to the bulleted points below to determine which package you will need to download and install.

• Notes 8.5.3 Fix Pack 3
  Apply this Fix Pack if Notes 8.5.3 is already installed. The Fix Pack will detect, move, and rename Applications/Notes or Applications/Lotus Notes/Notes to Applications/Lotus Notes. The Fix Pack also installs required fixes for 10.8 compatibility. (Note: This Fix Pack has all the content of the previously released Interim Fix 1 for Notes 8.5.3 Fix Pack 2, plus additional important content.)
  
  

  Fix Central ID	Download link & file name
  Notes_853FP3_Standard_MAC	lotus_notes853FP3_mac.dmg

• Notes 8.5.3 slipstream
  Apply this slipstream if you are installing Notes for the first time on a Mac OS X 10.8 workstation. If a previous version of Notes is installed, the 8.5.3 slipstream will uninstall it, and then reinstall the new 8.5.3 slipstream as Applications/Lotus Notes. After you install the slipstream, you must then install 8.5.3 Fix Pack 3 to install required fixes for 10.8 compatibility.
  
  Download Information:
  The Notes 8.5.3 slipstream can be downloaded from IBM Passport Advantage Online and Partner downloads under the part numbers listed below.
  
  
  

  Description	Part Number
  IBM Lotus Notes 8.5.3 MAC English full	CIBF8EN
  IBM Lotus Notes Client V8.5.3 for MAC Japanese and Korean	CICD7ML
  IBM Lotus Notes Client V8.5.3 for MAC French, Spanish and Brazilian Portuguese	CICD8ML
  IBM Lotus Notes Client V8.5.3 for MAC Simplified Chinese and Traditional Chinese	CICD6ML
  IBM Lotus Notes Client V8.5.3 for MAC Italian and German	CICD9ML
  IBM Lotus Notes Client V8.5.3 for Mac Danish and Dutch	CICE0ML
  IBM Lotus Notes Client V8.5.3 for Mac Finnish, Norwegian and Swedish	CICE1ML
  IBM Lotus Notes Client V8.5.3 for MAC Polish and Russian	CICE2ML
  IBM Lotus Notes Client V8.5.3 for MAC Portuguese	CICE3PT

  
  
  DVDs

  Description	Languages	Part Number
  IBM Lotus Notes 8.5.3 MAC English full	English	CB8ITEN
  IBM Lotus Notes 8.5.3 MAC DVD GP1	Simplified Chinese Traditional Chinese French German Italian Japanese Korean Brazilian Portuguese Spanish	CB8P5ML
  IBM Lotus Notes 8.5.3 MAC DVD GP2A	Danish Dutch Finnish Norwegian Swedish	CB8P6ML
  IBM Lotus Notes 8.5.3 MAC DVD PL PT RU	Polish Russian Portuguese	CB8P7ML

Are there any known issues?

• Symphony embedded with Notes: There is a known issue with embedded Symphony that can cause stability issues. IMPORTANT: It is recommended that you deselect Symphony during the 8.5.3 slipstream install. If Notes 8.5.3 with embedded Symphony is already installed, IBM recommends uninstalling 8.5.3 and re-installing with the Symphony option de-selected. Stand-alone Symphony for Mac can be downloaded and installed for free. (This issue is fixed in Notes 8.5.3 Fix Pack 3)

• Notes Basic:
  Notes 8.5.3 slipstream is available only for the Notes Standard client. To inquire about availability of a slipstream for Notes Basic, open a service request with IBM Support.
  
  - OR -
  
  Install the Notes 8.5.3 slipstream (for the Notes Standard client). Then, after running Notes client setup add "UseBasicNotes=1" to the Notes Preferences file.

• Add-ons: Add-on packages for Notes 8.5.3 need to know about the new "Lotus Notes" name. Revised postings for add-ons from IBM, such as IBM Sametime, will be forthcoming. In the meantime, you can modify a property in the Add-on package as follows: Change the Addon_configuration.plist file under Contents/Resources directory of the add-on package by updating the target bundle property to Lotus Notes.

Will installing or uninstalling Lotus Notes affect the Apple Notes app?
OS X 10.8.x ships and installs an Apple Notes.app that has the same name as the Lotus Notes.app. The 8.5.3 slipstream has a new Notes uninstaller that will uninstall only IBM's Notes or Lotus Notes instead of Apple's Notes application. After downloading and expanding the 8.5.3 slipstream package, the uninstaller can be copied or used on older releases as needed.

The following issues are addressed in the 8.5.3 slipstream and Fix Pack 3, but are documented to show what would occur running the original 8.5.3 release:

• Running the Notes 8.5.3 uninstaller will uninstall the Apple Notes.app.
• Installing Notes 8.5.3 will overwrite the Apple Notes.app.
• Installing Notes 8.5.3 does a check for "Mac OS X..." but 10.8.x has dropped the 'Mac' and is only "OS X..." so this fails our version check in the install script.

How does the new Gatekeeper feature impact Notes?
OS X 10.8 introduces a new security feature called Gatekeeper, which is designed to ensure certain content downloaded via a browser is safe and signed with a valid Apple Developer ID. Notes 8.5.3 and earlier is not currently signed. The default behavior of OS X 10.8.x is to prevent unsigned installers downloaded via a browser from running. For install options for unsigned apps, refer to Apple Article ID HT5290 ( http://support.apple.com/kb/HT5290). This issue will be addressed in a future Notes release.


Are there plans to support Notes on the new MacBook Pro with Retina display?
Support for MacBook Pro with Retina display is being evaluated for a future Notes release. Current Carbon APIs used in Notes 8.5.3 prevent us from supporting the MacBook Pro with Retina display in this release.


Notes companion products and 10.8:
-- Sametime 8.5.2 fix is available to support Mac 10.8 and Windows 8 (technote 1620223)