Supportability Q&A about Lotus Notes and OS X 10.8.x

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Abstract

This technote contains questions and answers pertaining to installing and running IBM Lotus Notes on Apple's OS X 10.8.x Mountain Lion.

Content

See this link for info on OS X 10.9x: Supportability Q&A about IBM Notes and OS X 10.9.x


What versions of Lotus Notes are supported on Apple's OS X 10.8.x Mountain Lion?
Both a Notes 8.5.3 slipstream and Interim Fix 1 for Notes 8.5.3 Fix Pack 2 introduce support for OS X 10.8.x. The same support is included in Notes 8.5.3 Fix Pack 3 (released November 2012) and the same support will be included in all future Notes releases.

The updated installer will replace "Notes" in the Applications folder with "Lotus Notes". Refer to the bulleted points below to determine which package you will need to download and install.

  • Notes 8.5.3 Fix Pack 3
    Apply this Fix Pack if Notes 8.5.3 is already installed. The Fix Pack will detect, move, and rename Applications/Notes or Applications/Lotus Notes/Notes to Applications/Lotus Notes. The Fix Pack also installs required fixes for 10.8 compatibility. (Note: This Fix Pack has all the content of the previously released Interim Fix 1 for Notes 8.5.3 Fix Pack 2, plus additional important content.)

    Fix Central ID
    Download link & file name
    Notes_853FP3_Standard_MAC

  • Notes 8.5.3 slipstream
    Apply this slipstream if you are installing Notes for the first time on a Mac OS X 10.8 workstation. If a previous version of Notes is installed, the 8.5.3 slipstream will uninstall it, and then reinstall the new 8.5.3 slipstream as Applications/Lotus Notes. After you install the slipstream, you must then install 8.5.3 Fix Pack 3 to install required fixes for 10.8 compatibility.

    Download Information:
    The Notes 8.5.3 slipstream can be downloaded from IBM Passport Advantage Online and Partner downloads under the part numbers listed below.


    Description
    Part Number
    IBM Lotus Notes 8.5.3 MAC English full
    CIBF8EN
    IBM Lotus Notes Client V8.5.3 for MAC Japanese and Korean 
    CICD7ML
    IBM Lotus Notes Client V8.5.3 for MAC French, Spanish and Brazilian Portuguese
    CICD8ML
    IBM Lotus Notes Client V8.5.3 for MAC Simplified Chinese and Traditional Chinese 
    CICD6ML
    IBM Lotus Notes Client V8.5.3 for MAC Italian and German
    CICD9ML
    IBM Lotus Notes Client V8.5.3 for Mac Danish and Dutch
    CICE0ML
    IBM Lotus Notes Client V8.5.3 for Mac Finnish, Norwegian and Swedish
    CICE1ML
    IBM Lotus Notes Client V8.5.3 for MAC Polish and Russian
    CICE2ML
    IBM Lotus Notes Client V8.5.3 for MAC Portuguese
    CICE3PT


    DVDs
    Description
    Languages
    Part Number
    IBM Lotus Notes 8.5.3 MAC English full English
    CB8ITEN
    IBM Lotus Notes 8.5.3 MAC DVD GP1 Simplified Chinese
    Traditional Chinese
    French
    German
    Italian
    Japanese
    Korean
    Brazilian Portuguese
    Spanish
    CB8P5ML
    IBM Lotus Notes 8.5.3 MAC DVD GP2A Danish
    Dutch
    Finnish
    Norwegian
    Swedish
    CB8P6ML
    IBM Lotus Notes 8.5.3 MAC DVD PL PT RU Polish
    Russian
    Portuguese
    CB8P7ML


Are there any known issues?
  • Symphony embedded with Notes: There is a known issue with embedded Symphony that can cause stability issues. IMPORTANT: It is recommended that you deselect Symphony during the 8.5.3 slipstream install. If Notes 8.5.3 with embedded Symphony is already installed, IBM recommends uninstalling 8.5.3 and re-installing with the Symphony option de-selected. Stand-alone Symphony for Mac can be downloaded and installed for free. (This issue is fixed in Notes 8.5.3 Fix Pack 3)

  • Notes Basic:
    Notes 8.5.3 slipstream is available only for the Notes Standard client. To inquire about availability of a slipstream for Notes Basic, open a service request with IBM Support.

    - OR -

    Install the Notes 8.5.3 slipstream (for the Notes Standard client). Then, after running Notes client setup add "UseBasicNotes=1" to the Notes Preferences file.

  • Add-ons: Add-on packages for Notes 8.5.3 need to know about the new "Lotus Notes" name. Revised postings for add-ons from IBM, such as IBM Sametime, will be forthcoming. In the meantime, you can modify a property in the Add-on package as follows: Change the Addon_configuration.plist file under Contents/Resources directory of the add-on package by updating the target bundle property to Lotus Notes.



Will installing or uninstalling Lotus Notes affect the Apple Notes app?
OS X 10.8.x ships and installs an Apple Notes.app that has the same name as the Lotus Notes.app. The 8.5.3 slipstream has a new Notes uninstaller that will uninstall only IBM's Notes or Lotus Notes instead of Apple's Notes application. After downloading and expanding the 8.5.3 slipstream package, the uninstaller can be copied or used on older releases as needed.

The following issues are addressed in the 8.5.3 slipstream and Fix Pack 3, but are documented to show what would occur running the original 8.5.3 release:
  • Running the Notes 8.5.3 uninstaller will uninstall the Apple Notes.app.
  • Installing Notes 8.5.3 will overwrite the Apple Notes.app.
  • Installing Notes 8.5.3 does a check for "Mac OS X..." but 10.8.x has dropped the 'Mac' and is only "OS X..." so this fails our version check in the install script.


How does the new Gatekeeper feature impact Notes?
OS X 10.8 introduces a new security feature called Gatekeeper, which is designed to ensure certain content downloaded via a browser is safe and signed with a valid Apple Developer ID. Notes 8.5.3 and earlier is not currently signed. The default behavior of OS X 10.8.x is to prevent unsigned installers downloaded via a browser from running. For install options for unsigned apps, refer to Apple Article ID HT5290 ( http://support.apple.com/kb/HT5290). This issue will be addressed in a future Notes release.


Are there plans to support Notes on the new MacBook Pro with Retina display?
Support for MacBook Pro with Retina display is being evaluated for a future Notes release. Current Carbon APIs used in Notes 8.5.3 prevent us from supporting the MacBook Pro with Retina display in this release.


Notes companion products and 10.8:
-- Browse IBM Fix Central for the latest Sametime fixes for your release. As of this writing, here is a link to the Sametime 8.5.2 fix to support Mac 10.8 or 10.9

Also see Sametime 8.5.2 client fix is available for Mac OS X 10.9 and Windows 8.1

Related information

Which versions of Lotus Notes are supported on which Ma
Notes Upcoming Releases Status
A simplified Chinese translation is available

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Document information


More support for:

IBM Notes

Software version:

8.5.3

Operating system(s):

Mac OS X

Reference #:

1599884

Modified date:

2014-04-14

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