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Calendar Functionality With Response Plans

Technote (FAQ)


Is there a functional relationship between Calendars and Response Plans?


The Calendar is considered in Response Plan functionality.


The Calendar and Shift on the Response Plan is used in the matching process.

For example, if there is a Calendar / Shift of DAY / DAY on the Response Plan, and the DAY shift is defined as 7:00 to 15:00, then the Response Plan will not be applied to a Ticket / Work Order that has a Reported Date before 7:00 or after 15:00.

Document information

More support for: Maximo for Service Providers

Software version: 7.1.1, 7.5, 7.6

Operating system(s): Linux, Solaris, Windows

Software edition: Edition Independent

Reference #: 1599867

Modified date: 04 June 2014

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