Calendar Functionality With Response Plans

Technote (FAQ)


Question

Is there a functional relationship between Calendars and Response Plans?

Cause

The Calendar is considered in Response Plan functionality.

Answer

The Calendar and Shift on the Response Plan is used in the matching process.

For example, if there is a Calendar / Shift of DAY / DAY on the Response Plan, and the DAY shift is defined as 7:00 to 15:00, then the Response Plan will not be applied to a Ticket / Work Order that has a
Reported Date before 7:00 or after 15:00.


Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

IBM Maximo for Service Providers

Software version:

7.1.1, 7.1.2, 7.5

Operating system(s):

Linux, Solaris, Windows

Software edition:

Edition Independent

Reference #:

1599867

Modified date:

2013-05-29

Translate my page

Machine Translation

Content navigation