Troubleshooting
Problem
Attempts to import a redundant license file in IBM Rational License Key Administration (LKAD) 8.1.2 results in the error "APPCRASH with licadmin8.exe" on Microsoft Windows 2008 server.
Symptom
The full error message is as follows: Problem signature: Problem Event Name: APPCRASH Application Name: licadmin8.exe
License Key Administration Application has stopped working.
Diagnosing The Problem
Verify if the the rational_server_perm.dat contain the redundant license data.
Resolving The Problem
- Procedure:
- Copy the redundant license data directly into the rational_server_perm.dat file.
- Restart the Rational Common License Server.
[{"Product":{"code":"SSTMW6","label":"Rational License Key Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"License Key Administrator","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21599823