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Importing redundant license file in LKAD 8.1.2 results in "APPCRASH with licadmin8.exe" error

Troubleshooting


Problem

Attempts to import a redundant license file in IBM Rational License Key Administration (LKAD) 8.1.2 results in the error "APPCRASH with licadmin8.exe" on Microsoft Windows 2008 server.

Symptom

The full error message is as follows:

License Key Administration Application has stopped working.

Problem signature:

Problem Event Name: APPCRASH

Application Name: licadmin8.exe

Diagnosing The Problem

Verify if the the rational_server_perm.dat contain the redundant license data.

Resolving The Problem

    Procedure:
    1. Copy the redundant license data directly into the rational_server_perm.dat file.
    2. Restart the Rational Common License Server.

[{"Product":{"code":"SSTMW6","label":"Rational License Key Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"License Key Administrator","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21599823