Importing redundant license file in LKAD 8.1.2 results in "APPCRASH with licadmin8.exe" error

Technote (troubleshooting)


Problem(Abstract)

Attempts to import a redundant license file in IBM Rational License Key Administration (LKAD) 8.1.2 results in the error "APPCRASH with licadmin8.exe" on Microsoft Windows 2008 server.

Symptom

The full error message is as follows:

License Key Administration Application has stopped working.

Problem signature:

Problem Event Name: APPCRASH

Application Name: licadmin8.exe



Diagnosing the problem

Verify if the the rational_server_perm.dat contain the redundant license data.

Resolving the problem

Procedure:

    1. Copy the redundant license data directly into the rational_server_perm.dat file.
    2. Restart the Rational Common License Server.

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Document information


More support for:

Rational License Key Server
License Key Administrator

Software version:

8.1.2

Operating system(s):

Windows

Reference #:

1599823

Modified date:

2013-04-03

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