This technote describes information helpful to an IBM PureApplication System client relative to problem determination and troubleshooting.
Resolving the problem
Welcome to IBM PureApplication System Support. This technote provides links to more information that can help you avoid opening service requests with IBM Support. Use the documents referenced here to answer questions about the system and shorten the time to resolution if you need to open a service request.
Be sure to click Add comments to send your comments and help us improve online software support for the system.
Help me find information about
- MustGather: Read first for PureApplication System. Use the information in this document to collect troubleshooting material and shorten the time to problem resolution.
- YouTube video on collecting MustGather trace files and logs for PureApplication System Support.
- Use this query to access current troubleshooting support content.
- Installing maintenance and updates for:
- Asking a question. Use dw Answers to post a question and get engaged with the community of other clients, Business Partners and experts from IBM.
- Preparing to engage with IBM Support:
- Organizing your problem information when reporting problems to PureApplication System Support.
- Contacting PureApplication System Support. This technote includes important information to consider prior to engaging with IBM Support.
- Staying informed:
See these additional resources that can help you be successful with PureApplication System:
- Use the link in this document to access the webcast replay and learn more about the web support tools and resources available to our PureApplication System clients.
- Access PureSystems assets on the PureSystems Centre including IBM and Business Partner solutions along with system and workload fix packs when available.
- Exchanging information with PureApplication System Technical Support for problem determination.
- Recommended fixes. Use the information in this document to access links and details about the PureApplication System W1500 and W1700 fix packs.
- Supported firmware and software in PureApplication System. Use the links in this document to access details about the supported firmware and software for each version of PureApplication System.
- Release notes for fix packs. See this document containing links to each of the fix pack release notes for the PureApplication System W1500. Included are Authorized Program Analysis Report (APAR) lists for each fix pack.
- IBM Appliance Support Handbook
- Product documentation
- Knowledge Collection: developerWorks articles about PureApplication System
- IBM Education Assistant modules on PureApplication System and patterns.