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ITCAM Extended Agent for Oracle database will core dump if TNSPING is not accessible

Technote (troubleshooting)


Problem(Abstract)

ITCAM Extended Agent for Oracle database core dumps if the agent is configured with ORACLE_HOME but the file $ORACLE_HOME/bin/tnsping does not have read+execute permission for the agent OS user.

Symptom

ITCAM Extended Agent for Oracle database core dumps


Cause

This has been identified as a product defect under APAR IV22637

Resolving the problem

The following options can be used to work around the issue

Option-1. Grant the read+execute file (tnsping) permission for the agent OS user
Option-2. Startup the agent with Oracle OS user
Option-3. Disable Listener monitoring by setting the environment variable KRZ_LISTENER_PING_INTERVAL=0.

Document information

More support for: Tivoli Composite Application Manager for Applications

Software version: 6.3.1

Operating system(s): AIX, Linux, Windows

Reference #: 1599008

Modified date: 2012-07-24