Technote (troubleshooting)
Problem(Abstract)
When restarting your computer the "Ignore other applications that use dynamic data exchange (DDE)" option outside of FSR is enabled. This issue can occur when forcing FSR to shut down. This also forces the Excel process to shutdown thus saving the options set inside them.
Symptom
When restarting your computer the "Ignore other applications that use dynamic data exchange (DDE)" option outside of FSR is enabled.
Cause
This feature relates to designed Office functionality. In order to segregate the Word/Excel process, this option has to be enabled. This is done to prevent the scenario where if users open documents (Word/Excel) outside of FSR, it initialises a new processes rather than using the same processes FSR uses.
If FSR is shutdown gracefully, the application will un-check that option. When a crash or unexpected shut-down of FSR occurs this will option will need to manually be un-checked.
Environment
FSR 6.5 up to the latest FSR version.
Diagnosing the problem
Open an Excel file outside of FSR;
- The file will not open and you will receive the following error message: "There was a problem sending the command to the program."
Resolving the problem
Before shutting down the computer please ensure that the Cognos Financial Statement Reporting application is closed.
Rate this page:
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.