Using Classifications to Generate Questions on Service Requests

Technote (FAQ)


Question

Is it possible to use a classification to create a question template to be applied to a service request.?

Answer

Yes. You can create a classification that can be applied to a service request that will generate a list of questions for a service desk representative to ask someone calling into the call center. In this example, a new classification called "PC Failure" is created for use with service requests.....

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A number of attributes can then be created for the new classification with questions entered in the description field for each of them.....




The attributes can then be associated with data types and units of measure related to the "questions" the attributes represent......




Once the classification has been created and saved, it can now be applied to a service request.



After the service requested has been classified, the service desk representative can go to the Specifications tab to see the list of questions to be asked.




"Answers" to the questions can then be entered......




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Document information


More support for:

IBM Maximo Asset Management
Classifications

Software version:

7.1, 7.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1598596

Modified date:

2013-05-10

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