Technote (troubleshooting)
Problem(Abstract)
When starting Cognos 10.1.1 64-bit on Linux, the service QueryService failed to start giving the following log message:
9.101.47.111:9401 17758 2012-06-11 13:13:11.525 +1 66 XQE 0 1Audit.RTUsage.qs.XQE.V5DataServer StartService QueryService failed to start with the following command-line arguments
Symptom
Error IBM Cognos Configuration:
13:12:10, 'ReportDataService', 'StartService', 'Success'.
13:12:11, Start a External Process because the start count 1 is larger than 0.
13:13:11, '', 'StartService', ''.
13:13:11, 'com.cognos.pogo.reportservice.ProcessManager', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.
Accept timed out
13:13:11, 'QueryService', 'StartService', 'Success'.
13:13:12, 'buxService', 'StartService', 'Success'.
...
Error in cogserver.log file
9.101.47.111:9401 17758 2012-06-11 13:13:11.525 +1 66 XQE 0 1Audit.RTUsage.qs.XQE.V5DataServer StartService QueryService failed to start with the following command-line arguments: [/usr/java/jre1.6.0_12/bin/java, -d64, -Xms1024m, -Xmx1024m, -XX:MaxNewSize=512m, -server, -XX:MaxPermSize=128m, -XX:+UseConcMarkSweepGC, -XX:+UseParNewGC, -XX:SurvivorRatio=8, -XX:TargetSurvivorRatio=90, -XX:MaxTenuringThreshold=31, -XX:+DisableExplicitGC, -XX:+DoEscapeAnalysis, -XX:+UseCompressedOops, -Dcubingservices_home=/cognos/c10RP1x64/v5dataserver, -DParentProcessPort=57481, -DCOG_ROOT=/cognos/c10RP1x64, -Djava.library.path=/cognos/c10RP1x64/bin64:, -classpath, /cognos/c10RP1x64/webapps/p2pd/WEB-INF/classes...
9.101.47.111:9401 17758 2012-06-11 13:13:11.533 +1 na na Timer-22 DISP6235 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.reportservice.ProcessManager Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>Accept timed out</messageString></message></messages> External Report Server process External Process cannot be startedAccept timed outjava.net.SocketTimeoutException: Accept timed out at java.net.PlainSocketImpl.socketAccept(Native Method) at java.net.PlainSocketImpl.accept(Unknown Source)
Cause
JRE version
java version "1.6.0_12"
Java(TM) SE Runtime Environment (build 1.6.0_12-b04)
Java HotSpot(TM) 64-Bit Server VM (build 11.2-b01, mixed mode)
Environment
Linux 5.3 64-bit - Cognos 10.1.1 64-bit
Resolving the problem
Used an IBM Java version 6
Related information
Rate this page:
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.