DPR-DPR-1035 Dispatcher detected an error. QueryService failed to start

Technote (troubleshooting)


Problem(Abstract)

When starting Cognos 10.1.1 64-bit on Linux, the service QueryService failed to start giving the following log message:
9.101.47.111:9401 17758 2012-06-11 13:13:11.525 +1 66 XQE 0 1Audit.RTUsage.qs.XQE.V5DataServer StartService QueryService failed to start with the following command-line arguments

Symptom

Error IBM Cognos Configuration:

13:12:10, 'ReportDataService', 'StartService', 'Success'.
13:12:11, Start a External Process because the start count 1 is larger than 0.
13:13:11, '', 'StartService', ''.
13:13:11, 'com.cognos.pogo.reportservice.ProcessManager', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.
Accept timed out
13:13:11, 'QueryService', 'StartService', 'Success'.
13:13:12, 'buxService', 'StartService', 'Success'.
...

Error in cogserver.log file
9.101.47.111:9401 17758 2012-06-11 13:13:11.525 +1 66 XQE 0 1Audit.RTUsage.qs.XQE.V5DataServer StartService QueryService failed to start with the following command-line arguments: [/usr/java/jre1.6.0_12/bin/java, -d64, -Xms1024m, -Xmx1024m, -XX:MaxNewSize=512m, -server, -XX:MaxPermSize=128m, -XX:+UseConcMarkSweepGC, -XX:+UseParNewGC, -XX:SurvivorRatio=8, -XX:TargetSurvivorRatio=90, -XX:MaxTenuringThreshold=31, -XX:+DisableExplicitGC, -XX:+DoEscapeAnalysis, -XX:+UseCompressedOops, -Dcubingservices_home=/cognos/c10RP1x64/v5dataserver, -DParentProcessPort=57481, -DCOG_ROOT=/cognos/c10RP1x64, -Djava.library.path=/cognos/c10RP1x64/bin64:, -classpath, /cognos/c10RP1x64/webapps/p2pd/WEB-INF/classes...

9.101.47.111:9401 17758 2012-06-11 13:13:11.533 +1 na na Timer-22 DISP6235 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.reportservice.ProcessManager Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>Accept timed out</messageString></message></messages> External Report Server process External Process cannot be startedAccept timed outjava.net.SocketTimeoutException: Accept timed out at java.net.PlainSocketImpl.socketAccept(Native Method) at java.net.PlainSocketImpl.accept(Unknown Source)

Cause

JRE version


java version "1.6.0_12"
Java(TM) SE Runtime Environment (build 1.6.0_12-b04)
Java HotSpot(TM) 64-Bit Server VM (build 11.2-b01, mixed mode)


Environment

Linux 5.3 64-bit - Cognos 10.1.1 64-bit

Resolving the problem

Used an IBM Java version 6

Related information

IBM Java

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Document information


More support for:

Cognos Business Intelligence
Install and Config

Software version:

10.1.1

Operating system(s):

Linux

Reference #:

1598118

Modified date:

2012-11-15

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