Return Orders stuck in "Authorized" status and not purged

Technote (FAQ)


Question

Return Order with status "Authorized" are stuck in system and are not purged.
How to overcome this situation?

Answer

1) Return order will be purged only when Payment Status is PAID.

2) The status of Return order can be changed to PAID using changeOrder API.
Sample Input XML :-
.
<Order OrderHeaderKey="10234567890123456789"
Override='Y' PaymentStatus='PAID' Action='MODIFY'/>

3) The order will then be eligible for purging.


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Document information


More support for:

Sterling Order Management

Software version:

All

Operating system(s):

All

Reference #:

1598103

Modified date:

2013-05-09

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