Running ontape -s you can receive Server is in an incompatible state or user authentication failed

Technote (troubleshooting)


Problem(Abstract)

You receive the following message

When running ontape -s you can receive "Server is in an incompatible state or user authentication failed"

Cause

When running ontape backup receive the following message.
Server is in an incompatible state or user authentication failed. Program over.

You can sometimes see this with the restore option. This document is an attempt to cover


Resolving the problem

  • Ensure the INFORMIXSERVER is online.
  • Invalid INFORMIXSERVER value
  • Invalid INFORMIXSQLHOSTS value or it not set
  • Invalid sqlhosts entries
  • /etc/passwd file is bad
  • permissions of ontape were incorrect
  • bounce the engine,

If none of the above fix the issue , open a ticket with tech support . They can fix and document the fix to this article.




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Document information


More support for:

Informix Servers

Software version:

11.1, 11.5, 11.7, 12.1

Operating system(s):

AIX, HP-UX, Linux, Mac OS X, Solaris, Windows

Reference #:

1597853

Modified date:

2013-04-18

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