Service Requests Inherit Status Change From Work Order

Technote (FAQ)


Question

Can I stop service requests from inheriting the status change from a work order?

Answer

By Default when a single work order is created from a service request the service request will inherit the status change from the work order, So when the work order is completed the service request will be set to resolved. You can change the default so that the service request status is not updated when the work order is completed.

1) Go to Database Configuration

2) Search for the Object SR

3)On the SR Object go to the Attribute tab

4) Filter for INHERITSTATUS Attribute

5) Change the Default Value to 0

6) Save your changes
7) Turn on Admin Mode and configure your changes.

After this is done the service request will not be set to resolved when the work order is completed.

Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

IBM Maximo Asset Management
Self-Service: Svc Request

Software version:

7.1, 7.1.1, 7.5

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1597852

Modified date:

2014-03-03

Translate my page

Machine Translation

Content navigation