Unable To Add Mobile Data On Work Orders

Technote (troubleshooting)


Problem(Abstract)

Maximo Mobile users are unable to add data to mobile work orders.

Symptom

The problem is seen while working within the Mobile application and is specific to the mobile device. When clicking the view button no other options can be chosen.

Mobile Debug log shows:

Fri Nov 11 14:45:32 GMT 2011 [INFO] Trying to get database connection
com.mro.mobile.MobileApplicationException: dbconnectfailed

Further down the log trail there is the following entry:

- nested exception: java.sql.SQLException: [SQLState:HYT00, error
code:-80108]
at com.ibm.db2e.jdbc.DB2eError.<init>(Unknown Source)


Cause

The J9 has crashed possibly caused by uncleaned lock files on the mobile device. The error message "HYT00, error code:-80108]" is captured on enabling device error logging.

This error usually occurs when the Database is in use by another process which causes the connection to time out as it can only use one connection.


Environment

Mobile 7.1.1.0

Diagnosing the problem

Enable Device error logging as per IBM Tech documents:

Configure Logging on a Mobile 7.1.1 Device - Reference #: 1470868
www-304.ibm.com/support/docview.wss?uid=swg21470868

Running Mobile Devices with Debug Mode - Reference #: 1318080
www-304.ibm.com/support/docview.wss?uid=swg21318080

Resolving the problem

Perform a soft reset of the handheld to overcome the J9 crash issue. It is recommended not only because of the problem described, but also to put the handheld into a clean state to re-launch the application.

Related information

"Application has already been started" on Mobile Device
Mobile Error Application Already Started
A cook book for customizations

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Document information


More support for:

IBM Maximo Mobile Work Manager
Mobile Work Mgr

Software version:

7.1.2

Operating system(s):

AIX, Windows

Software edition:

All Editions

Reference #:

1597674

Modified date:

2014-03-31

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