Technote (troubleshooting)
Problem(Abstract)
This document lists the location containing files most frequently used for issues’ investigation.
We provide the default paths to these files, and they may slightly differ on your environments.
Diagnosing the problem
Please collect, compress and upload files from these locations to enable us to resolve the issue more effectively.
You can also use the attached LogCollector, however it can be used ONLY in case of LMT/TAD4D server issues (it does not collect agent files). Please see Readme.txt inside the package for instructions.
Please use ‘http://www.ecurep.ibm.com/app/upload’ for submitting the data.
----------------------------------------------------------------------------------------------------------------------------------------------Agent files:
Please make sure that in tlmagent.ini, trace_level is set to MIN (trace_level = MIN)
Windows:
<Program Files>\IBM\tivoli\common\COD
<Windows>\itlm\tlmagent.ini
<Windows>\itlm\scanner
<Windows>\itlm\upload
<Windows>\itlm\cache
<Windows>\cit\cit.ini
UNIX:
/var/ibm/tivoli/common/COD
/etc/tlmagent.ini
/var/itlm/scanner
/var/itlm/upload
/var/itlm/cache
/etc/cit/cit.ini
OS/400:
/QIBM/UserData/tivoli/common/COD
/QIBM/UserData/QITLM/conf/tlmagent.ini
/QIBM/UserData/QITLM/scanner/
/QIBM/UserData/QITLM/upload/
/QIBM/UserData/QITLM/cache/
/etc/cit/cit.ini
/etc/cit/logs/
JOBLOGs for the user running the agent
-----------------------------------------------------------------------------------
Agent installation files:
The above files, as well as:
Windows:
%TEMP%\itlm
If exist: C:\swdis\5724-D33
Unix:
/tmp/itlm
If exist: /.swdis/5724-D33 and /root/.5724-D33
-----------------------------------------------------------------------------------
Stand-alone scans files:
In case of failing stand-alone scans, please provide
All platforms:
output of stdas_scanner\bin\stdas_scanner.[bat|sh]
compressed contents of the stdas_scanner folder
----------------------------------------------------------------------------------------------------------------------------------------------Server files:
Please make sure that ‘itlm.tracelogger.level’ is set to DEBUG_MIN in both log.properties files. http://publib.boulder.ibm.com/infocenter/lmt/v7r2m2/index.jsp?topic=%2Fcom.ibm.license.mgmt.probdet.doc%2Ft_modifying_server_log.html
Universal:
Export of ADM.CONTROL table from TLMA database.
Windows:
<Program Files>\IBM\tivoli\common\COD
UNIX:
/var/ibm/tivoli/common/COD
-----------------------------------------------------------------------------------
TIP files (only in case of 7.5.x):
Windows:
<TIP>\profiles\TIPProfile\logs
Unix:
<TIP>/profiles/TIPProfile/logs/
-----------------------------------------------------------------------------------
WebSphere Application Server files:
Windows:
eWas: <LMT/TAD4D>\eWAS\profiles\AppSrv01\logs\
WAS: <WebSphere>\AppServer\profiles\AppSrv01_node_name\logs\
Unix:
eWAS: <LMT/TAD4D>/eWAS/profiles/AppSrv01/logs/
WAS: <WAS>/AppServer/profiles/AppSrv01_node_name/logs/
-----------------------------------------------------------------------------------
DB2 files:
db2diag.log
Please check the location returned by:
db2 get dbm cfg | grep DIAGPATH
Windows XP and Windows 2003:
C:\Documents and Settings\All Users\Application Data\IBM\DB2\<DB2 copy name>\DB2
Windows Vista and later:
C:\ProgramData\IBM\DB2\<db2 copy name>\DB2
UNIX:
<instance_owner_home>/sqllib/db2dump
-----------------------------------------------------------------------------------
Server installation files:
The above files, as well as:
Windows (some files may be hidden):
<Program Files>\Zero G Registry\.com.zerog.registry.xml
%TEMP%\lmt7* or %TEMP%\tad4d7*
C:\tmp\ia.log
7.5 only: <TIP>\logs.zip
7.5 only: <TIP>\22_FP3_logs.zip
7.5 only: %TEMP%\LMT7.5_*.zip
Unix:
/var/.com.zerog.registry.xml
/tmp/lmt7* or /tmp/tad4d7*
/tmp/ia.log
7.5 only <TIP>/logs.zip
7.5 only <TIP>/22_FP3_logs.zip
7.5 only: /tmp/LMT7.5_*.zip
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