KCIIN0198E TEPS fails to start

Technote (troubleshooting)


Problem(Abstract)

Attempts to start the TEPS fails with the error:
/opt/IBM/ITM/{interp-type}/cq/bin/KfwServices: error while loading shared libraries: libjsig.so: cannot open shared object file: No such file or directory

Cause

LD_LIBRARY_PATH in the $CANDLEHOME/config/cq.config file does not included the PATH to the missing library.

Diagnosing the problem

Confirm the location of the missing library.

Confirm the LD_LIBRARY_PATH defined in $CANDLEHOME/config/cq.config file does not include the path to the missing library.


Resolving the problem

Do not edit the LD_LIBRARY_PATH in the cq.config file. The contents of this file will be overwritten during the TEPS restart.


Locate the $CANDLEHOME/config/.ConfigData/kcqenv file.

Within the kcqenv file, confirm the setting for the variable KFW_EWAS_HOME. Focus on line that begins with the operating system architecture.

ex:

Linux:
# grep KFW_EWAS_HOME /opt/IBM/ITM/config/.ConfigData/kcqenv
lx8263|KFW_EWAS_HOME|/opt/IBM/ITM/li6263/iw|

AIX:
grep KFW_EWAS_HOME /opt/IBM/ITM/config/.ConfigData/kcqenv
aix536|KFW_EWAS_HOME|/opt/IBM/ITM/aix536/iw|

When the KFW_EWAS_HOME setting is not set, the LD_LIBRARY_PATH within the $CANDLEHOME/config/cq.ini file will not be able to locate all libraries.

Reconfigure the TEPS in order to rebuild the $CANDLEHOME/config/.ConfigData/kcqenv file.

> Store a backup copy of the $CANDLEHOME/config/.ConfigData/kcqenv file in a filesystem other than $CANDLEHOME

Reconfigure the TEPS

> itmcmd config -A cq

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Document information


More support for:

Tivoli Components
ITM Tivoli Enterprise Portal V6

Software version:

6.2.2, 6.2.3, 6.3

Operating system(s):

AIX, Linux

Reference #:

1597261

Modified date:

2014-05-19

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