IBM Support

Exchanging information with IBM Cloud Pak System Technical Support for problem determination

Question & Answer


Question

How do I send problem documentation (MustGather) or troubleshooting information to IBM Cloud Pak System Technical Support?

Answer

To diagnose or identify a problem, it is sometimes necessary to provide IBM Technical Support with data and information from your system.

Use this document to help you organize your problem information for IBM Support. At the end of the document, you will find a template to fill out.

Choose one of the following options considering GDPR and your company's policies on data security:

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFQSV","label":"IBM Cloud Pak System Software"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTQRPX","label":"IBM Cloud Pak System W4600 Commercial for VMware"},"ARM Category":[{"code":"a8m0z000000cwm2AAA","label":"Product Components"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSJPC5","label":"IBM Cloud Pak System W3700"},"ARM Category":[{"code":"a8m0z000000cwm2AAA","label":"Product Components"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSZQFR","label":"IBM Cloud Pak System W3500"},"ARM Category":[{"code":"a8m0z000000cwm2AAA","label":"Product Components"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS97LW","label":"IBM Cloud Pak System W3550"},"ARM Category":[{"code":"a8m0z000000cwm2AAA","label":"Product Components"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
16 June 2022

UID

swg21596913