Using multi-tab browsers with Maximo

Technote (FAQ)


Question

When using multi-tab browsers (Internet Explorer or Mozilla Firefox), users cannot log into Maximo as separate sessions in different tabs. When a user logs out or is timed out of one session, all tabs are affected,

Cause

Web applications such as Maximo do not identify separate web sessions. The browser uses cached session information saved temporarily on the user's machine (a session cookie). When using a portal or network redirected cache, each user has a separate data cache store.
Therefore, when one tab or window logs out, the session cookie is deleted and all other tabs or windows are timed out as well.


Answer

Normally, Internet Explorer 8 shares session cookies across all browser sessions, whether using multiple tabs or a single tab. However, you can generate a separate session cookie by starting a new Internet Explorer 6, 7, 8, 9 or 10 browser session with the -nomerge option. Doing this will generate a new row in the MAXSESSION table (for more information on MAXSESSION table functionality, see link below).

If by reason of policy, you are barred from using the -nomerge option, you are limited to a single browser window.

Mozilla Firefox does not currently support -nomerge.

As described in this technote, the multibrowsersupport property in webclient.properties, introduced for use with Internet Explorer 7, allows each tab in the browser to access Maximo with a new "state" session. The state of each tab is maintained separately while the main session remains shared across tabs. When the webclient.multibrowsersupport parameter is set to true, you can use more than one tab without logging out the other tab(s) automatically.

Notwithstanding the above, the session cookie is shared. When one browser tab or window logs out or is timed out, the session cookie is deleted. All other tabs or windows Maximo sessions are immediately ended as well.

When using Maximo 7.5 and SmartCloud 7.5.x, make sure that webclient.useabsoluteimagepath is set to true in webclient.properties, as described in this technote.

Related information

multibrowsersupport property for Internet Explorer 7
MAXSESSION table functionality
Broken Images when using multiple tabs


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Maximo Asset Management Not Applicable Platform Independent 7.1, 7.1.1
Systems and Asset Management Tivoli Change and Configuration Management Database Not Applicable AIX, Linux, Windows, Solaris, HP-UX 7.1.1, 7.2, 7.2.1, 7.2.2
Systems and Asset Management Tivoli Asset Management for IT Not Applicable AIX, HP-UX, Linux, Solaris, Windows 7.1, 7.1.1, 7.2, 7.2.1, 7.2.2
Systems and Asset Management Tivoli Service Request Manager Not Applicable AIX, Linux, Solaris, Windows 2003 server, Windows 2008 server 7.1, 7.2, 7.2.1
Systems and Asset Management IBM SmartCloud Control Desk Not Applicable AIX, HP-UX, Linux, Solaris, Windows 7.5, 7.5.1

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Document information


More support for:

IBM Maximo Asset Management
System Related

Software version:

7.1, 7.1.1, 7.5

Operating system(s):

Platform Independent

Reference #:

1596864

Modified date:

2014-04-28

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