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Using multi-tab browsers with Maximo

Question & Answer


Question

When using multi-tab browsers, users cannot log into Maximo as separate sessions in different tabs. When a user logs out or is timed out of one session, all tabs are affected,

Cause

Web applications such as Maximo do not identify separate web sessions. The browser uses cached session information saved temporarily on the user's machine (a session cookie). When using a portal or network redirected cache, each user has a separate data cache store.
Therefore, when one tab or window logs out, the session cookie is deleted and all other tabs or windows are timed out as well.

Answer

As described in the techdoc Usage of the System Property webclient.multibrowsersupport, the multibrowsersupport property in webclient.properties, introduced for use with Internet Explorer 7, allows each tab in the browser to access Maximo with a new "state" session. The state of each tab is maintained separately while the main session remains shared across tabs. When the webclient.multibrowsersupport parameter is set to true, you can use more than one tab without logging out the other tab(s) automatically.

Notwithstanding the above, the session cookie is shared. When one browser tab or window logs out or is timed out, the session cookie is deleted. All other tabs or windows Maximo sessions are immediately ended as well.

Make sure that webclient.useabsoluteimagepath is set to true in webclient.properties.

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Document Information

Modified date:
07 August 2023

UID

swg21596864