Rational Change attachments not viewable in CR although it reported successful attachment

Technote (troubleshooting)


Problem(Abstract)

When attaching a document as an attachment in IBM Rational Change, you receive confirmation
that it has been successfully attached, however, when a user displays the change request (CR), the attachment is not there to view.

Symptom

A user has received confirmation that an attachment should be available for a CR and when the same user or another user logs in, the attachment is not available to view.


Cause

This issue was identified as a product defect and logged under APAR PM65747.


In Change 5.3 the attachments can sometimes not be viewable on a CR even though it was attached. This happens with state specific dialogs and having the attachment attribute set as "Allow Viewing of Associated Objects Only".

This issue does not occur in Rational Change 5.2.


Environment

IBM Rational Change with the use of attachments in a CR.

Diagnosing the problem

When the user knows that there should be an attachment and it is no longer

present check the states of the attributes.


Resolving the problem

If the state gets the attributes from the CR Process dialog, then everything works properly.

If the state specific dialog has the attribute marked as "Allow Creation of Associated Objects and Association/Disassociation of Objects" then the attachment will show.

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Document information


More support for:

Rational Change
General Information

Software version:

5.3, 5.3.0.1, 5.3.0.2, 5.3.0.3

Operating system(s):

Linux, Solaris, Windows

Reference #:

1596834

Modified date:

2012-05-30

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