FTC First delay alert is not raising when difference between First Promise date and Next promise date is more than 30 days

Technote (FAQ)


Question

FTC First delay alert is not raising when difference between First Promise
date and Next promise date is more than 30 days

Answer

This is the expected behavior from the product. If the customer does not respond to the notification that is sent the first time the merchandise is delayed, the retailer can assume that the customer accepts the delay. However, if the merchandise is delayed more than once and the customer does not respond to these notifications, the retailer must cancel the order. If a time frame is not advertised by the retailer, the FTC stipulates that an order must be shipped within 30 days of the order capture. If it becomes apparent that the ship date will not be met, a second ship date must be calculated. This date cannot be more than 30 days after the first ship date. When a quantity on an order line is delayed beyond the process buffer and within 30 days of the promised date, and where the promised date has not already been delayed, a first delay notification will be sent to the customer. Hence, when the delay is more than 30 days, directly Next Delay Alert is generated. First Delay Notifications would be sent only when the delay is within 30 days of the promised date.

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Document information


More support for:

Sterling Selling and Fulfillment Suite

Software version:

8.5

Operating system(s):

All

Reference #:

1596792

Modified date:

2012-11-16

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