IBM Support

Important Announcement: Initiate secure ftp changes planned for May 24, 2012.

Flash (Alert)


The server addressable as will be decommissioned at the close of business today, Thursday, May 24, 2012. The functionality provided by this server will be supported by the IBM Secure FTP Server operating within a secure IBM location. Login credentials for will not transfer to the IBM Secure FTP Server.


The IBM Secure FTP Server must be used when the IBM support team has attempted all other methods of troubleshooting and has notified you that additional information is needed (log files, screen shots, etc). At times this additional information may contain Sensitive Personal Information (SPI) which must be managed and protected under strict IBM policy. During the troubleshooting effort all SPI will be properly handled by IBM and destroyed when troubleshooting is complete. Using the IBM Service Request tool or email to transfer sensitive information is strictly prohibited.

All IBM customers who work with the Support team are strongly encourage to request, in advance, access to the IBM Secure FTP Server. Your old login credentials from will not transfer. Accounts for the IBM Secure FTP Server need to be requested, information validated, approved by IBM and configured. This process may take a few days and once these steps are completed, requesters will receive login credentials from IBM.

To request access, please access the IBM Support Portal and submit a Service Request which must include the following information:
- Subject: Request for secure ftp access
- Name:
- Phone Number:
- Email Address:
- Customer Name:
- IBM Customer Number (if known):

If you have any questions please don't hesitate to contact IBM Support.

Document information

More support for: Initiate Master Data Service

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1596388

Modified date: 18 February 2014

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