Global Search returns solution records with DRAFT status

Technote (troubleshooting)


Problem(Abstract)

Global Search displays all records matching the search criteria

Symptom

When searching solution records from the Global Search application, all the solution records that match the searched text are returned regardless of their statuses - DRAFT or ACTIVE.


Cause

This is working as designed.

Resolving the problem

Global Search is created to search all records in the database that match the searched text. To search only the ACTIVE solution records, you can use the Service Request Manager Search application that is located at Go To -> Self Service menu.

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Document information


More support for:

Tivoli Service Request Manager

Software version:

7.1, 7.2.1

Operating system(s):

AIX, Linux, Windows 2003 server, Windows 2008 server

Software edition:

Standard

Reference #:

1596254

Modified date:

2013-04-18

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