Launching Rational Focal Point results in "HTTP 404" error

Technote (troubleshooting)


Problem(Abstract)

Attempts to launch IBM Rational Focal Point results in the error "HTTP 404".

Symptom

You may see following warnings in Rational Focal Point logs:

WARNING: Failed to add entry to userlog

Cause

You are unable to launch Rational Focal as the old user session was not cleared off

Resolving the problem

Apply the following steps to resolve the issue:

  1. Stop Tomcat server service

  2. Delete the user session from the database used by Rational Focal Point by executing the following query:

    delete from usersession;

  3. Start Tomcat server service

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Document information


More support for:

Rational Focal Point
Installation

Software version:

6.4.1, 6.4.1.1, 6.4.1.2, 6.4.1.3, 6.5, 6.5.0.1

Operating system(s):

Linux, Solaris, Windows

Reference #:

1595966

Modified date:

2012-05-25

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