BMXAA0025E error at startup

Technote (troubleshooting)


Problem(Abstract)

After starting the Web Application Server, attempts to log into Maximo result in Error 500 displaying in the browser window.

Symptom

Review of the SystemOut.log or maximo.log shows error BMXAA0025E.


Diagnosing the problem

Application Server security is enabled in the database and in the Web Application Server.

The two web.xml files at \IBM\SMP\maximo\applications\maximo\maximouiweb\webmodule\WEB-INF\and ibm\SMP\maximo\applications\maximo\mboweb\webmodule\WEB-INF\ have been modified to enable using Application Server security.

Using a SQL query tool, run the following query:


    select userid,status from maxuser where userid='MAXADMIN'

If the user is BLOCKED, follow the steps below.

Note: if you use a userid other than MAXADMIN as your maxadmin user, substitute that userid in the SQL queries above and below.


Resolving the problem

If the user is BLOCKED, Maximo will start , but no users can log in. If you are using LDAP, check the status of the maxadmin user. It may or may not be locked out.

Shut down the Maximo Web Application Server. Using a SQL query tool, run the following update statements:


    update maxuser set status = 'ACTIVE" where userid='MAXADMIN'
    update person set status = 'ACTIVE' where personid = 'MAXADMIN'
    update maxuser set status = 'ACTIVE' where personid = 'MAXADMIN'

Restart the Maximo Web Application Server.


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Maximo Asset Management Not Applicable 7.1, 7.1.1, 7.5
Systems and Asset Management IBM SmartCloud Control Desk Not Applicable 7.5, 7.5.1
Systems and Asset Management Tivoli Asset Management for IT Not Applicable 7.1, 7.2, 7.2.1, 7.2.2
Systems and Asset Management Tivoli Change and Configuration Management Database Not Applicable 7.1, 7.1.1, 7.2, 7.2.1, 7.2.2
Systems and Asset Management Tivoli Service Request Manager Not Applicable 7.1, 7.2, 7.2.1

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Document information


More support for:

IBM Maximo Asset Management
Security Authentication

Software version:

7.1, 7.1.1, 7.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1595872

Modified date:

2014-04-08

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