Business Space v7.5.1 iFix 2 disables SSL redirect, causes Case Builder solution deploy to fail

Technote (troubleshooting)


Problem(Abstract)

For a Case Manager V5.1 installation with Single Sign-On (SSO), installing Business Space 7.5.1 iFix 2 disables SSL redirection, which causes solution deployment from Case Builder to fail.

Symptom

After Business Space 7.5.1 iFix 2 is installed, Case Builder solutions deployments fail.


Cause

The installation of Business Space 7.5.1 iFix 2 makes SSL redirection unavailable. When the SSL redirection does not occur, the Case Manager API fails to connect to Business Space. This connection failure causes solution deployment in Case Builder to fail.

Resolving the problem

Use the instructions indicated in the following IBM Business Process Manager Info Center documentation to enable SSL redirection:

http://publib.boulder.ibm.com/infocenter/dmndhelp/v7r5m1/topic/com.ibm.wbpm.bspace.imuc.doc/topics/tcfg_bsp_sec_https.html

In the preceding instructions, use option 3.b. for IBM Case Manager HTTP to HTTPS redirection for SSL connections to Business Space, which is the default setting.


Related information

Designating HTTP or HTTPS settings for Business Space

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Document information


More support for:

Case Manager

Software version:

5.1.0.0, 5.1.0.1

Operating system(s):

AIX, Linux, Linux on System z, Solaris, Windows

Software edition:

All Editions

Reference #:

1595619

Modified date:

2012-11-29

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